Get in touch
Whether you're curious about a collaboration, need help with an order, or have an idea for the next watch, we'd love to hear from you.
What can we help with?
Email us at general@clujwatches.uk about any of the topics below, and put the topic in your subject line so we can route your message quickly.
Customer support
Questions about your order, delivery, warranty, returns or caring for your watch.
General questions
Anything about CLUJ, our watches, materials, sizing or how they're made.
Custom orders
Looking for something personal or made to a specific request? Tell us what you have in mind.
Future watch suggestions
Which legend, god or story should inspire the next CLUJ watch? We read every idea.
Partnerships
Retailers, brands and businesses interested in working with CLUJ.
Collaborations
Creators, designers, photographers and press who'd like to create something together.
Website challenges
Trouble browsing, checking out or finding something on the site? Let us know so we can fix it.
Help us help you faster
| Your topic | Please include |
|---|---|
| Customer support | Your order number and a short description of the question or issue. For a watch problem, a photo or short video helps. |
| Website challenges | The page you were on, what you expected to happen, and your device and browser. A screenshot is ideal. |
| Custom orders | What you'd like, any deadline, and your country. |
| Partnerships and collaborations | Who you are, a link to your website or social profile, and your idea. |
| Watch suggestions | The myth, legend or theme, and why it should inspire a CLUJ watch. |
Before you write
Many answers are already on the site. Our owner's manual covers setting, winding and caring for your CLUJ Hades, and our refund policy explains returns. Every CLUJ watch has a standard 2-year warranty, and during that period please contact us before arranging any repair or servicing.